taka ok Privacy Policy
Your personal information is very important to us. This policy explains in detail how taka ok collects your information, what it is used for, and how it is kept secure.
Last updated: January 2025
1. Introduction and Scope
taka ok is an online gaming and sports betting platform operated specifically for users in Bangladesh. This privacy policy establishes a clear understanding between you and taka ok — it explains how your information is handled when you use our website, open an account, make a deposit, or use any of our services.
This policy applies to all services operated under the domain https://taka-ok.cam. By continuing to use our services, you are considered to have accepted the terms of this policy. Please also read our Terms and Conditions, as this privacy policy is an integral part of those terms.
If you have any questions about this policy, you can reach us via our 24/7 live chat or email.
2. What Information We Collect
Registration and Identity Verification Information
Information we collect when you create an account:
- Full name (as per national ID card)
- Date of birth (for age verification — to confirm 21+)
- Mobile number and email address
- National ID card or passport number (where applicable)
- Residential address
Financial Transaction Information
We keep records of transactions at the time of deposits and withdrawals. This includes the payment method (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount, and the date. However, we never store your full bank account number or card number directly — this information is processed through encrypted channels.
Technical Information About Platform Use
When you use our site, some technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Date and time of site access
- Information on which pages were visited and for how long
- Cookie and session data (details in Section 7)
Communication and Support Information
When you contact our customer support team via live chat or email, the content of that conversation is recorded. This helps us improve the quality of future support and resolve disputes.
3. Purpose of Data Use
taka ok uses your information only for the specific purposes listed below:
- To manage your account and ensure secure login
- To complete age verification (21+) and identity confirmation
- To process financial transactions for deposits and withdrawals
- To run anti-money laundering (AML) and fraud prevention programmes
- To send promotional offers and bonus communications (with your consent)
- For technical improvement of the platform and error analysis
- To meet legal obligations
- For responsible gaming monitoring
taka ok never sells your information to third parties or transfers it for commercial gain.
4. Policy on Disclosure of Information to Third Parties
Permitted Disclosures
Information may be shared on a limited basis in the following cases:
- Payment processors: With bKash, Nagad, Rocket, Upay, or banks solely to complete transactions
- Technology providers: Technology partners engaged to run the site securely, with whom confidentiality agreements are in place
- Game software providers: To verify game results and ensure fairness
- Law enforcement authorities: Only where required by law or under a court order
Prohibited Disclosures
taka ok never uses your information for the following purposes:
- Selling profiles to third-party advertisers
- Sending unrelated marketing messages without your consent
- Transferring information for any other commercial purpose
5. Data Security Measures
Technical Security
taka ok uses SSL (Secure Sockets Layer) encryption technology, which secures all data transferred between your browser and our servers. Financial information is stored under an additional layer of encryption. Our server infrastructure is subject to regular security audits.
Access Controls
Only authorised staff can access your account information, and they are bound by confidentiality agreements. If any suspicious activity is detected, we automatically take precautionary measures.
User Responsibilities
The security of your account also depends largely on you. Keep your password private, avoid logging in on public Wi-Fi networks, and notify us immediately if you notice any unusual activity in your account. If a security incident occurs, we will inform you in a timely manner.
6. Data Retention Period
taka ok retains your information only for as long as necessary. Even after an account is closed, some information may need to be kept for a set period due to legal obligations:
- Identity verification information: up to five years after account closure
- Financial transaction records: for the period required under applicable legal regulations
- Communication and support history: up to two years
- Technical log data: up to six months
After the set period, information is securely deleted or converted in a way that makes it impossible to identify you from it.
7. Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. taka ok uses cookies for the following purposes:
- Essential cookies: To maintain login sessions and ensure security — the site cannot function without these
- Functional cookies: To remember your language preferences and settings
- Analytics cookies: To understand which parts of the site are used most (not personally identifiable)
Cookie Controls
You can disable cookies from your browser settings. However, please note that disabling essential cookies will prevent you from using many features of the site. Disabling non-essential cookies does not affect the core functionality of the site.
8. Your Data Rights
As a taka ok user, you have the following rights:
AccessYou have the right to request details of what information we hold about you. To do so, contact us via live chat or email.
Right to CorrectionIf any information we hold about you is incorrect or outdated, you have the right to request a correction. This can be done through your account settings or directly through the support team.
Deletion RequestYou may request deletion of information that does not need to be retained beyond legal obligations. However, this may be limited for active accounts.
Opt Out of MarketingIf you do not wish to receive promotional messages, you can withdraw your consent at any time. This can be done through the communication settings in your account or by notifying the support team.
9. Protection of Minors
taka ok strictly does not provide services to anyone under the age of 21. Age is verified at the time of registration, and if any account is found to be used by a minor, it is closed immediately. We do not knowingly collect any information from anyone under the age of 21.
For more details on responsible gaming, please read our Responsible Gaming Guide, which describes ways to keep yourself and your family safe.
10. International Data Transfers
In some cases, your information may be processed on servers outside Bangladesh. In such cases, we ensure that the relevant organisation follows data protection standards equivalent to or higher than ours, and that protection is guaranteed through necessary agreements. Applicable international standards are followed for international data transfers.
11. Changes to This Policy
taka ok may update this privacy policy when necessary. If any significant changes are made, we will post a notice on the site and inform you via your registered email. The most recent version published on the site will be considered the active version. Continued use of the site after changes means you are considered to have accepted the new policy.
To learn about us and the principles we operate by, you can read our About Us page. Our FAQ section may also be helpful for answers to common questions.
Privacy Contact
Contact us for any questions about this privacy policy or your information. Our support team is available 24/7 in Bengali and English.
Email: [email protected]